Legal
Refund Policy
Last updated: May 29, 2026
Because we deliver digital products instantly, refunds work differently than physical retail. This page explains exactly when you qualify for a refund and how to request one.
1. When You Qualify for a Refund
The key or code you received is invalid, already redeemed, or region-locked in a way that was not disclosed at checkout.
You were charged but never received the key — and our support team cannot deliver a replacement within 48 hours.
The order was a duplicate placed by mistake within 1 hour, provided the key has not been viewed or redeemed.
2. When You Do Not Qualify
The key has already been redeemed on any platform.
You changed your mind, no longer want the product, or your hardware does not meet the system requirements (please check before buying).
Gift cards and wallet top-ups are non-refundable once delivered, in line with industry standards.
3. How to Request a Refund
Open a ticket with our support team within 14 days of purchase. Include your order number and a brief description of the issue (screenshots of any error message help us resolve faster). We respond within one business day.
4. How Refunds Are Issued
Approved refunds are returned to the original payment method within 5–10 business days. If that method is no longer available, we can issue store credit instead.
5. Chargebacks
Please contact us before initiating a chargeback. Disputed orders are flagged in our fraud system, which can suspend your account and prevent future purchases even if the original issue is resolved.